MTR Pro Tier II Support
24×7 support for Microsoft Teams Rooms certified devices
$120 per room/per year
if purchased on or before
March 31, 2023
regular price $240 per room/per year
How to keep MTR Pro services with human support
Effective September 30, Microsoft will discontinue Microsoft Teams Rooms (MTR) Premium licenses and replace them with MTR Pro licenses. MTR Pro includes AI-based remediation, but no human support.
AVI-SPL, a Microsoft Managed Partner, collaborated with Microsoft to introduce a new MTR Pro add-on service to maintain premium-level service.
Our MTR-Pro Tier II Support provides 24×7 remote technical assistance for any MTR Room incident that cannot be resolved through AI-based remediation efforts.
Microsoft MTR Pro + AVI-SPL MTR Pro Tier II Support
= legacy Microsoft MTR Premium support level and cost
Microsoft MTR Premium Support
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Monitoring
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Tier I – AI-based remediation
- Tier II – Service Operations Center support
- 24×7
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Certified MTR devices & peripherals
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MSRP – $50 per mo./per room
Microsoft MTR Pro Support
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Monitoring
-
Tier I – AI-based remediation
-
Certified MTR devices & peripherals
-
MSRP – $40 per mo./per room
Our MTR Pro
Tier II Support
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Tier II – AVI-SPL human technical support 24×7
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Certified MTR devices & peripherals
- MTR Pro reported incidents
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Microsoft MTR Pro add-on
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MSRP – $10 per mo./per room
AVI-SPL MTR Pro Tier II support is available as an add-on to your Microsoft MTR Pro license. $240 Annual Subscription (per room). Promotional price is $120 per year/per room when the annual subscription is purchased on or before March 31, 2023.
We provide end-to-end MTR lifecycle support
Additional Microsoft Teams services
Choose options to add onsite support, unlimited onsite dispatch, support for all devices, and more.
Elite Maintenance for MTR rooms
- 24×7 Tier -Tier 3 for all in-room devices
- OEM RMA support
- Unlimited onsite dispatch – any device
Remote Managed Services
- Monitoring of any collaboration device
- Proactive Tier 1-Tier 3 technical support
- Incident management
- Problem management
- Reporting and analytics
Cloud Adminstration Services for MTR rooms
- User, license, and device provisioning
- Firmware/application upgrade ring management