Gain actionable business intelligence from digital workplace analytics
Your digital workplace offers rich data about how your teams use technology and space. When you collect aggregate data from monitoring meeting rooms, UCC applications, and technology devices, you’ll reveal actionable intelligence about user experience and your IT investments.
Key metrics to track include meeting room utilization, technology adoption, impact of network performance on meeting experience (video jitter, content delays), help desk ticket rates.
Digital workplace KPIs
Aggregate and analyze your data for actionable business intelligence about these key measures:
User and employee
“Two keys to successful digital workplace programs are IT alignment with business goals and positive user experience.”
“How to Create a Scorecard to Track Your Digital Workplace Value”
AVI-SPL Tech Brief
Measurements that provide intelligent insights
Analytics that demonstrate IT alignment:
- Technology cost per employee
- Workspace utilization rate
- Technology utilization rate
- IT service effectiveness
Analytics that provide employee experience insights:
- Home vs. work tech experience gap
- Employee effort
- Productivity gain
- IT Net Promoter Score (NPS)
How AVI-SPL Symphony monitors and improves the user experience
AVI-SPL Symphony offers a single pane view to monitor and manage your entire meeting solution ecosystem, from applications to supporting devices. Symphony is our cloud-based user experience management application. Integrations include Cisco Webex, Poly, Zoom, and the devices that support meetings like displays, microphones, and control interfaces.
With Symphony you’ll see dynamic, real-time, analytics about system performance, usage trends, and user experience data. Your IT and support teams can access customized analytics dashboards to display your organization KPIs, and use Build Your Own Report options to review additional data. Using this information, you can chart technology trends over time, then leverage these insights to drive user experience and adoption.