Contact center as a service (CCaaS)
Upgrade your customer experience with Cloud Calling
Cloud-Based Contact Center as a Service (CCaaS) options integrate your call center with your unified communications platform. You’ll give your customer service agents robust communications options from their desktops.
CCaaS benefits and tools
- Automatic call distribution (ACD) for routing incoming calls
- Interactive voice response (IVR) systems for self-service options
- Computer telephony integration (CTI) for integrating phone systems with other apps
- Call recording and archiving
- Integrated email and CRM solutions
- Workforce management tools
- Analytics and reporting
- Disaster recovery redundant data backup
Migrating to a cloud solution uses fewer on-site servers and other devices. You can save money with lower hardware and maintenance costs.
Contact centers have busy times and slow times. With CaaS, you can easily scale the number of available agents based on the call volume. You’ll ensure that customers receive timely assistance, prevent long wait times, and improve overall satisfaction. In addition, you won’t have agents on call with nothing to do, which saves money too.
Analytics and customer insights
CCaaS provides advanced on-demand analytics and reporting capabilities, which can help you better understand customer behavior and preferences. You’ll easily see areas where your support teams excel, and where they can improve service and response times.
Contact center cloud migration
Migrating your contact center to the cloud can be complex, and there are security considerations. However, AVI-SPL’s experienced systems designers and engineers are here to assist you every step of the way. We’ll help you find the best contact center cloud solution for your needs.
space on a server that is dedicated to you
rented space on a shared server
a mix of public and private cloud
We work with these leading cloud calling providers and more.
Our teams will deploy the voice solution of your choice or help you choose which provider is best for your needs. We work with most voice providers.
Licenses and hardware
AVI-SPL is your one-stop source for all UCaaS related hardware such as Microsoft Teams Phones, WebEx Calling, Zoom Phones, headsets, and handsets. We also manage your unified communications platform licenses, including any changes or renewals.