Global AV and UC Management Program

Improve your business’ agility through our globally consistent AV and UC management offerings.

When you put AVI-SPL’s purchasing and project delivery power to work for you, you get a global collaboration technology partner with the access and expertise your business needs to thrive. And we provide the services and support your team needs to focus on your goals. Our Global Accounts Management Program gives you access to exclusive benefits:

Programmatic approach
We focus on your business goals and design the technology support program to help you achieve them.

  • Executive sponsorship by an AVI-SPL C-level executive dedicated to value co-creation.
  • Global Account Manager assigned to your success.
  • Biannual business reviews with KPI scorecards.
  • Best practice processes for multi-location/multi-country deployments with in-country resources.

Enterprise-level pricing and financing
You’ll realize maximum financial benefit and efficiencies with volume rebates and financial services vehicles to reduce your overall total cost of ownership (TCO) and aid technology procurement.

  • Tiered, annual, volume incentive rebate applied to all purchases, including service contracts
  • Net annual savings accelerate as you assign more project implementations and service engagements to AVI-SPL.
  • Supplier consolidation for economies of scale, service continuity, and seamless room on-boarding as new deployments migrate to managed service entitlements.
  • Pricing advantages from a single-source global partner for all AV and UC technology.

Strategic planning
AVI-SPL acts as an extension of your team, providing sound technology roadmap guidance and access to top industry thought leaders.

  • Assessments and program design expertise
  • Technology lifecycle management
  • Technology standards aligned with your IT, AV and collaboration goals
  • Training and adoption best practices
  • Advanced notice of product releases, innovations, and pilot programs

Enhanced service levels
AVI-SPL brings a mature ITIL practice for continual service improvement and service management to ensure optimal user experience and superior customer satisfaction.

  • Automatic escalation and prioritization of global account service needs
  • Three global help desks staffed by 80 full-time employees
  • Remote monitoring and management of your AV and UC estate with our Unify ME Symphony platform
  • Dashboard view of conferencing assets with actionable business analytics
  • Experienced managed services team for on-site support and professional consultation

Customer Advisory Board
With the Global Accounts Management Program, AVI-SPL invites a select group of clients to join our Customer Advisory Board (CAB). The AVI-SPL CAB is an open forum with the goal of advancing the collaboration and communications goals of all members. Members of the CAB meet three times a year, with one meeting conducted as a two-day retreat and the other meetings conducted by video conference.

Down the street, and around the world, AVI-SPL is there for you.