Managed Services

The workplace continues to get more sophisticated and resourceful because companies and their staff require the AV, video, and unified communications systems that keep them connected and ready to collaborate and share content.

AVI-SPL’s Managed Services responds to the connected workplace by giving these organizations the confidence that their systems are going to work when they need them. That’s because we monitor and manage your AV systems and video conferencing equipment and the supporting infrastructure. It’s this support that benefits your end users as well as the IT team that gets the help it needs to focus on core responsibilities.

AVI-SPL’s managed services include:

  • Monitoring and management of infrastructure and devices
  • Concierge video conferencing services
  • Live 24x7x365 support providing a single point of contact
  • Business-rules module for customized procedures and policies
  • Automated meeting services
  • Reporting for usage and performance
  • Service management – We support you through onsite and remote managed services

The Benefits of a Proactive Approach

The technology at the heart of our Managed Services is the UnifyME Symphony® Management Platform. This is the tool our technicians use to watch over your AV systems, run diagnostics, launch video calls, and handle the way meetings are organized, monitored, and managed – right down to the time systems are turned on and off. Symphony allows for modifications to be made to a customer’s environment without having to overhaul the Managed Services deployment.

  • Improved productivity and reliability of systems
  • No need for end users to troubleshoot equipment issues
  • Video meetings happen on time and are monitored for quality

We can tailor these services to your specific needs and environment. Talk to a friendly AVI-SPL representative to start the conversation about significantly improving your operations and the reliability of your AV and video communication systems.

Global Delivery Platform

We support client systems in 65 countries from our three global services operations centers in the U.S. and U.K. At these GSOCs, certified technicians are on hand for conference production, and our systems provide automated monitoring and management of AV and video devices.

Flexible Engagement Options

We’re able to monitor your systems remotely from our GSOCs, onsite (through our Onsite Managed Services), or a combination of the two.

AVI-SPL’s platform of reporting and management tools, integrate these where applicable to related platforms such as Microsoft Exchange, and ultimately provide a services model to assist you in collating and analyzing the data these tools can provide in order to refine and optimize your Enterprise Audio Visual strategy.